At Crafted Beds, every bed we make is a bespoke, made-to-order item and therefore non-returnable. However, we do have a 48-hour cooling off people during which time you can cancel your order.
Cancellation and returns
Should you change your mind about your purchase we have a 14-day cooling-off period in which you can cancel your order, we will need written communication (Email or letter) from yourself ‘customer’ within this time period in order to cancel. A 30% cancellation charge will apply if you have opened and used the product.
Once the 14 days cooling-off period has been exceeded you will not be able to cancel your order or return your bed. Each bed is made to order an item and therefore is a non-returnable item.
How to cancel during the cooling-off period
Should you change your mind about your purchase in the 48-hour cooling-off period, you will need to write to us to confirm your decision to cancel or tell us verbally.
Please note, once the cooling-off period has passed, you will not be able to cancel your order or return your item.
Cancelling after the cooling-off period
If you decide to cancel your bed after the 48-hour cooling-off period, you will have to pay 30% of the order value – this is a re-stocking charge.
Returning your item
In exceptional circumstances, if you are not happy with your purchase and want to return your item once it is delivered, it may be possible to exchange the bed to value. However, this will incur a £150 handling fee, which covers the delivery and installation charges. We reserve the right to withdraw this offer and it is at our discretion.
Mattresses are delivered in a sealed bag for hygiene – once the seal is broken, we cannot return or exchange your mattress.
What if my bed is faulty?
Please check your bed on delivery to ensure there are no faults. A quick way to check is to make sure there are no tears or dents in the packaging. If you discover a fault, make sure you record with the courier and send us a photograph as soon as possible. If a fault is discovered in your item, it falls under the one-year manufacturer’s warranty. This commences on the date you sign for your delivery.
What if my bed doesn’t fit?
Every bed at Crafted Beds is a bespoke, made-to-order item, and it is your responsibility to make sure you carefully check the measurements before placing your order. Once your mattress has been slept on, we have a strict non-returnable policy.
All photographs of beds featured on our website are taken in a studio environment and lighting can vary. To avoid disappointment order samples before placing your order to ensure the perfect fabric and colour.